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Technical & Content Writer for SaaS products and live services. No stranger to cross-functional hybrid roles that fit unique team dynamics or business cases! Constant initiative to improve document efficiency through all levels of organization: customer-facing resources, internal process tracking, and communication between departments.


Specific areas of expertise:
  • 7+ years of technical writing experience for gaming, hospitality, and financial tech products
  • 3+ years of content development across various document, file, and video formats

  • Technical specialist with proven ability to quickly learn and master new software tools
  • Proven track record of developing detailed customer communication, internal knowledge articles, and creative content

Previously: 
  • Extensive background in technical writing, creative writing, project management, and information technology
  • 5+ years of professional and recreational experience in social media community management
  • 5+ years of "white glove" customer service experience focused on empathetic problem-solving
  • Career customer advocate with a community-first approach.
  • Consistent customer satisfaction, with high success understanding audience needs to affect meaningful feature development.

Industry experience spans IT Finance, Hospitality, Gaming/Entertainment, SaaS/Cloud Services, Mobile Platforms (Android, Apple, Amazon Kindle, Windows Phone), Web Formatting (HTML, HTML5).